Frequently Asked Questions

Yes they are. While the http://www.ibackup.com page may be insecure, the username and password parameters entered as passed in secure mode and rest of the browser operations once you login are in secure mode.

While it is not necessary, you can go to https://www.ibackup.com to insure that you are already on the encrypted page before you login.

Web-Manager is a web browser based application for backup and retrieval of data from your online storage account IBackup.

By default after you login to IBackup, you will be taken to Web-Manager. Web-Manager is extremely simple to use and you can store, restore and share files and folders by simply selecting them by using the checkboxes provided and clicking on the desired operation on the toolbar.

Web-Manager also sports account management functions for your IBackup account.

Click the link to view an interactive demo of Web-Manager.

Using Web-Manager you can create new folders, upload files, move, rename, delete and search files in your online backup/storage. You can send shareable links to your friends and colleagues from Web-Manager. You can also view your image files stored in IBackup in Thumbnails form for easy navigation.

To upload files, click on 'Upload' icon. Select the files from your computer using the 'Browse' option and then click on 'Upload' button.

Simply navigate into a folder by clicking on it. Click on the 'Upload' icon and choose the file(s) to upload.

To download files, simply click on the file name and you will be asked to either save it to your computer or open it directly in the associated application like Microsoft Word in case of a Word document. To browse a folder, simply click on the folder name.

IBackup offers powerful file and folder sharing options to collaborate with your team members. You can create shareable URL links to your files and folders and send the same to your friends using Web-Manager's File and Folder Sharing. If you want to go a step further, you can even choose to password protect your files and folders, so that your files can be viewed by people who are supposed to view them. What more, you can Write Enable your shared files and folders so that others can modify your files and upload them back to your account. You can also view the Activity Logs for these Write Enabled links that tell you who downloaded your shared files and who modified them. This is the perfect sharing solution for collaborating with your team.

To learn more, please follow this link: Sharing Features. IBackup offers virus scanning feature built into every Web-Manager download and shared link downloads.

You may also share files and folders by creating sub-accounts within your main account. For details, please see Sub-Accounts.

To delete files, check the files/folders and click on the option 'Delete'. This will delete the checked files/folders.

You can select and change the timezone by clicking on date/time and choosing the desired time zone in preferences. For Web-Manager, by default the time is displayed in PST for the backed up files.

You can search for files using Web-Manager by simply clicking on 'Search' and submitting a search parameter like the file name. This feature is handy when you have a lot of data stored in IBackup.

Login to your account via browser based Web-Manager. Click on the 'Upgrade Account' button in the account maintenance section or click on 'My Profile' where you will find a link 'Upgrade Account'. Clicking on this will lead you to the necessary steps for account upgradation.

You can create a sub-account from Web-Manager for a specific folder deep within your main account by simply navigating to that folder and clicking on 'Sub Accounts'.

How can I pay the pending charges in my IBackup Account when I change my Credit card to a new one?

In the Edit Credit card section, please click on the 'Apply pending charges' link after changing your Credit card information. If you are not in Edit Credit card page, please click on 'My Profile' under Account Maintenance options when you login to Web-Manager. In the profile page click on 'Edit Credit card'. Then click on the 'Apply Pending Charges' link. The system will confirm your transaction status.

The Media Gallery in Web-Manager displays all the video files, audio files and image files you have in your IBackup account. If you have video, audio or image files in a folder, Web-Manager automatically senses the presence of these files and displays the 'Media Gallery' option under File/Folder, after you login to your IBackup account.

Click on the 'Media Gallery' link to view thumbnails of all the video, audio and image files. To view a slideshow of the images, click on any image and then click on the 'view slideshow' icon at the top of the page. To listen to any audio file or to view a video file, simply click on the file and it will immediately start streaming.

Lock/Unlock feature enables real time communication between collaborative users on whether a file is being reserved for modification by a user. This helps in avoiding mistaken overwriting of a file by two or more shared users at the same time.

IBackup's Web-Manager based Lock/Unlock feature provides a 'soft' Lock/Unlock implementation. By soft lock implementation, we mean that the indicator used to display lock/unlocks is for the purpose of information only. It does not stop a user from deleting or modifying a locked file.

To use the locking or unlocking feature the account has to be 'Locking Enabled'. To enable locking for your account,

1. Click on "Preferences" under "Account Maintenance" section after successful login.
2. Check the option "Enable file/folder locking/unlocking ".

To lock a particular file or folder, select the file or folder and click on 'Lock File/Folder' link in the File/Folder section of Web-Manager.

If you are using WebFolders within a browser session, and if you are using a Microsoft Office Application such as Word, Excel or PowerPoint, the application places automatic locks on the file till it is saved.

While generating the share links, check the 'Locking Enabled' option so that the files and folders Lock status becomes visible to the users who are using the share links. Based on their access rights, they can view and/or modify the Lock status.

With copy-n-paste, selected files/folders can be copied from source to the desired destination.

Using cut-n-paste selected files/folders are actually moved from source to desired destination. In other words you can move files/folders using this feature.

You can quickly access your frequently used folders by adding them to Shortcuts list. This feature is more helpful when you have a large directory structure and the folders are under this structure. Please note that you can add only the folders to Shortcuts and not files.

Select the folders you want to add to shortcuts and click on the 'Add to Shortcuts' link under Shortcuts section.

To delete Shortcuts, click on the 'Delete Shortcuts' link under the Shortcuts section, select the folders to be deleted and click 'Delete' button to remove it from the Shortcuts list.

This could happen if you have removed or renamed the folder which was added to shortcuts previously.

To upload/download a folder from the 'Web-Manager', please click on the 'Upload/download Folder' icon after a successful login. In the next page, please click on the 'Login to WebFolders' button. Now, you have to key in your IBackup username and password to access your folders in the 'WebFolders'.

From your 'WebFolders', you may upload/download the required folders.

Yes. You can. While creating a sub-account, the main account holder may uncheck the option ' Allow sub-account user to change the password'. This option will prevent the sub-account user to change the current password to the new password. Please note that the main account holder may check the option 'Allow sub-account user to change the password' after creating the account also.

Yes. While creating a shared link, the user has to set the days in 'Number of Days' option. This sets the number of days the link has to be valid.

The minimum validity is one day and the maximum validity is fifteen days. If the user does not set the days then the application will set the default days as seven.

'Transaction Summary' lists all the transactions done till date. To generate invoice for each transaction, please click on the 'Invoice link' against each transaction.

The 'Private Share' feature allows an IBackup user to instantly share data with another IBackup user. For example, using this feature, user A can instantly allow user B to view the shared data. User B can even manipulate this shared data. This does not mean that user A have no control over the privately shared data. User A can disable 'Private Share' at anytime.

To privately share data, please login to your IBackup account. Select the folder(s) you want to privately share with another IBackup user and then click on the 'Private Share' option under 'File/Folder.' Enter the 'IBackup Username' in the space provided and click on the 'Submit' button.

You can view the data you have privately shared with another user by clicking on the 'View Private Share' option under File/Folder. To disable the 'Private Share' feature, click on the 'View Private Share' option, select the folders under it and then click on the 'Delete' button.

To view the data another user has privately shared with you, click on the 'IBackup-Private-Share' option, after you login to your IBackup account.

Yes, you can group the sub-accounts you created to specific groups. You have to select the sub-account and click on the 'Add to Groups' button. You can either select an existing group or create a new group. By default when you are in sub-accounts page, ungrouped sub-accounts are displayed.

To view the sub-accounts under each group, click on the name of the group. You can use the 'Delete group' button to delete a group. All the sub-accounts created under this group will be ungrouped. You can also change or move a sub-account from one group to another.

If you are the main account holder, you can view the activity logs and backup status report of all your Sub-Accounts. To view the backup status, ensure that you have enabled the email notification option during backup schedule in the 'Scheduler' window of the IBackup application, for the respective Accounts.

Login to the Web-Manager and click the 'Sub-Accounts/Workgroup' link under the 'Account Maintenance' section. Next, click the 'View Sub-Accounts Report' option. This displays a list of all your Sub-Accounts. Click the 'View activity log' or 'View Backup Report ' link for a Sub-Account to view its corresponding activity log or the backup status report respectively. The 'Most recent backup status of Sub-Accounts' link displays the latest backup status of all Sub-Accounts.

I am unable to connect to WebFolders through Firefox browser, Why?

If your Firefox browser Version is 1.5 to 2.0, please follow the below steps :

1. Install 'Open As Webfolder' Add-on for Firefox from this link :
https://addons.mozilla.org/firefox/540/.

2. After installation, please right click on the 'Login to WebFolders' button and select 'Open Link target as WebFolders'.

3. Enter the Username and Password in the login window to connect to WebFolders.